I have had a lot of problems with it , first we converted it to LP and had problems with no air adjustment , we called you you said tape or make air adjustment covers , they know they have a problem and should come with air adjustments, The unit has gone into lock out numerous times , i caught it today , the gas valve isnt shutting down, and leaving the pilot on and as long as the pilot is on it wont fire.
I called today, and they are checking on it for me.